At United Foundation our focus is on helping people with disabilities to achieve fuller, better lives. United Foundation offers support coordination and the navigation of services for members of the community living with complex disabilities

About the Role

This is not a typical admin role. It’s a frontline coordination role that powers a new, best-in-class Support Coordination model. 

As our Care Navigator, you’re the person who makes support happen. You’ll be the central hub for service requests: bookings, changes, provider follow-ups and escalations. When a participant needs something moved, confirmed, chased, or fixed, you own the momentum.

You’ll help us deliver a point of difference in the sector: rapid response + flawless follow-through + clean documentation, all tracked transparently in Salesforce. This role is the backbone of a model designed for scale, continuity, and exceptional participant experience.  

Most organisations “coordinate support” by sending lists and hoping for the best. We’re building something different: a service that actively facilitates outcomes. 

• Be the central intake point for bookings, changes, provider coordination, and service issues. 

• Review, prioritise, and progress requests based on urgency, risk, and participant impact. 

• Keep requests moving end-to-end, with clear ownership and timeframes. 

• Coordinate appointments across allied health and support providers: schedule, confirm, reschedule, and troubleshoot. 

• Proactively follow up providers and remove blockers (availability, paperwork, confirmations, cancellations). 

• Ensure participants and Support Coordinators receive clear confirmations and next steps. 

• Identify service risks early (delays, no-shows, provider non-responsiveness) and escalate quickly. 

• Coordinate alternatives when plans change, using panel providers and internal escalation pathways. 

• Keep the participant experience calm and confident, even when systems are under pressure. 

• Support the upkeep of a vetted provider panel aligned to our standards. 

• Track provider responsiveness and reliability; flag issues and trends early. 

• Maintain clean provider records and required documentation. 

About You

• Certificate III or IV or above in Community Services, Disability support or similar demonstrated experience. 

• Extensive experience in similar roles and or as a Support Worker

• Experience in providing person-cantred care that support people to build their capacity for choice and control over their own lives. 

• Ability to work innovatively and with drive for continual quality, service improvement and professional development. 

• Demonstrate a consistent high quality in written and verbal communication. 

• Effective, transparent, and positive communication and conflict management skills 

• Strong comprehensive report writing skills. 

• Negotiation, conflict resolution, communication, and mediation skills. 

• Demonstrated capacity to work flexibly, possessing the ability to manage competing demands, and able to effectively set boundaries and limits where required.